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Frequently Asked Questions

Main promotional period: 21.04.2025 - 13.07.2025
First late entry period: 14.07.2025 – 22.11.2025
Second late entry period: 23.11.2025 – 20.04.2026

The Promotion
What is the promotion?

Find a randomly seeded bubbleless Aero® bar/bag/bubbles with a winning insert to win one of 10 x £/€10,000 prizes between 21.04.2025 - 20.04.2026.

PLUS, for your chance to win £/€100 in our daily prize draws, visit www.aerochocolate.co.uk/lost-bubbles and enter your full name, email address, country, county and last 4 digits of your pack barcode for a chance to win £/€100 between 21.04.2025-13.07.2025. There are a further 3 x £/€100 prizes available to be won in each of the 2 late entry prize draws (6 prizes in total, ending 22.11.25 and 20.04.26)

How long is the promotion running for?
  • For your chance to win one of 10 x £/€10,000 prizes, you must purchase a participating promotional Aero® pack (whilst stock lasts). Any lucky bar, bag or bubbles will contain a winning insert with details on how to claim the prize. The prize must be claimed by 23:59 20.04.2026.
  • For your chance to win £/€100 in our daily prize draws, the Aero® The Lost Bubbles main promotional period is open between 21.04.2025 - 13.07.2025. Entries are permitted between 00:00 and 23:59 each day, for each entry, you must have purchased a promotional product.
  • There are two late entry periods. 
     
    1. Each daily entry submitted between 00:00 14.07.2025 – 23:59 22.11.2025 will be entered into the 1st late entry period draw.
    2. Each daily entry submitted between 00:00 23.11.2025 – 23:59 20.04.2026 will be entered into the 2nd late entry period draw.
How do I enter the promotion?

For your chance to win one of 10 x £/€10,000 in winning packs, purchase a participating promotional Aero® pack (whilst stock lasts). If you find a winning bar/bag/bubbles product alongside a winning insert, call the number featured on the winning insert. 
To enter for a chance to win £/€100 in our daily prize draws, purchase a participating promotional pack, scan the QR code on pack or visit www.aerochocolate.co.uk/lost-bubbles and follow the directions on the promotional microsite.

Do I need to be connected to the internet to enter the promotion?

An internet connection (Wi-Fi or 3G/4G/5G) is required to enter the promotion and to claim your prize if you are a winner.

Which products are included in the promotion?

The following products are included in this promotion. The packs must feature promotional packaging (features ‘Chance to WIN £/€10,000†’ and ‘Find a bubbleless bar/bag/bubbles.’) with a winning insert that involves details on how to claim:

Aero® Giant Milk 90g
Aero® Giant Milk 90g £1.50
Aero® Giant Peppermint 90g 
Aero® Giant Peppermint 90g £1.50 Price Marked Pack
Aero® Giant Hazelnut 90g 
Aero® Giant Hazelnut 90g £1.50 Price Marked Pack
Aero® Giant Orange 90g £1.50 Price Marked Pack
Aero® Giant Coconut 90g 
Aero® Giant Coconut 90g £1.50 Price Marked Pack
Aero® Sharing Bar Peppermint 145g
Aero® Bubbles Peppermint 92g
Aero® Bubbles Peppermint More to Share 181g
Aero® Bubbles Peppermint 80g
Aero® Melts Milk 92g
Aero® Singles Milk Bar 36g
Aero® Singles Peppermint Bar 36g
Aero® Singles Peppermint Bar 36g 75p Price Marked Pack

Entry
How old do I have to be to enter?

You must be 18 years or older to enter this promotion.

Do I have to purchase an Aero® product to enter?

You must purchase a promotional Aero® pack to enter the promotion. Once you have purchased a pack, visit www.aerochocolate.co.uk/lost-bubbles to enter for a chance to win daily prizes or if you have found a Aero® bubble-less bar/bag/bubbles with a winning insert, follow the instructions on the insert.

I’m a resident of Northern Ireland, how do I enter?

The entry requirements are the same across all participating regions.

Do I need to keep hold of my promotional wrapper/insert?

Yes, please keep your promotional pack and receipt as they will be required for prize claim should you be a winner.

If you are a winner of one of the bubble-less Aero® bar, bag or bubbles, please keep your promotional pack, receipt and winning insert as they will be required for prize claim. The bubble-less product can be kept or eaten.

What details will I need to enter?

To enter the daily prize draws or a late entry draw, you need to enter your full name, email address, country, county and the last 4 digits of your pack barcode for a chance to win £/€100.

If you are a winner of one of the bubble-less Aero® packs, you will need to follow the instructions on the winning insert to claim your £/€10,000 cash prize.

Where can I find my barcode?

Barcodes can be found printed on the back/base of your promotional packaging. Here is an example:

I’m having trouble reading my barcode, who can I contact?

While barcodes will always be printed on the outside of promotional packs, they may not always appear in the same location. Nestlé does not assume any responsibility for barcodes damaged or defaced in the way the product packaging is opened.

If you require assistance locating or determining the digits of your barcode you can contact Nestlé Consumer Services by telephone on Freephone 00800 6378 5385 (UK + ROI).

The website doesn’t recognise my code or tells me it has already been entered. What should I do?

Firstly, make sure you’ve entered the last 4 digits of your barcode exactly as it appears on the pack. You can enter a maximum of once per day. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?

1.    If your computer or the website crashes during this process, please revisit the website and re-enter the same last 4 digits of the barcode again.

2.    If your entry was successful and you are a winner, you will receive an email confirming next step instructions within 2 working days.

3.    If you are not a winner, you will not receive an email from us.

4.    If you have entered after 23:59 13.07.2025 and before 23:59 20.04.26, then you will be entered into one of the late entry draws and will receive a message on screen confirming you have been entered into a late entry draw.

I am not in the UK. Can I still enter?

Only residents of the United Kingdom (England, Scotland, Wales and Northern Ireland), Republic of Ireland, Isle of Man and Channel Islands can enter the promotion.

How often can I enter and how many times could I win a prize?

There is a maximum of 1 entry per person per day. There is a maximum of 1 prize type per person and a maximum of 1 prize per household.

By submitting your bank details (Irish bank details will be required for any Ireland winners), winners are accepting responsibility that the cash is safe to be transferred to their chosen account.

If you are having issues claiming your prize or still don’t understand the claim process and need to get in touch with Nestlé Consumer Services, you can do this either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Prizes
What Prizes are available to win?

There are 10 x £/€10,000 cash prizes available to be won via randomly seeded winning packs for the duration of the promotion.

There is a total of 84 x £/€100 cash prizes to be won throughout the main promotional period (1 per day for 84 days of the main promotional period).
There are an additional 6 x £/€100 prizes available in the late entry draws (3 per prize draw).

How are winners notified?

If you are a winner of the daily prize draw, you will be notified via email within 2 working days.  

If you are a winner of one of the bubble-less Aero® packs, you will need to call the number featured on the winning insert and will need to provide personal details to verify the prize claim.

How will I receive my prize?

Once you have submitted your details and when they have been verified you will receive your prize via BACs. Please allow for 7 working days for the prize to show up in a bank account following the valid claim and the completion of the verification process.

How long do I have to claim my Prize?

Winners of the daily and late entry prize draws will be contacted via email to the email address provided on entry within 2 working days of the corresponding draw date and will have 14 days to confirm required details in order to claim their prize. 
If you do not respond within 14 days of initial contact, you reject the prize or are ineligible, then the prize won’t be seen as successfully claimed, and the prize will be forfeited.

When will I receive my Prize?

You will receive your prize via BACS transfer following your win verification. Please allow for 7 working days for the prize to show up in a bank account following the valid claim and the completion of the verification process.

Can I cancel my Prize once I’ve claimed?

Once you have entered the promotion, you cannot cancel your prize. However, you can choose not to accept the prize.

I have found a winning bubbleless bar/bag/bubbles, but I can’t read the information on my winning insert. What do I do?

If you cannot read the information on your winning insert, please contact Nestlé Consumer Services either by email at consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Product Queries
I have opened an Aero product that is bubbleless but it does not have a winning insert – have I won?

If your Aero® pack does not contain a winning insert then unfortunately you have not won this time.

The Promotional Website
What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Visit our dedicated cookies page for details on what information is collected by cookies and how we use that information. For more information about the kind of data we collect, please read our Privacy Policy.

How are Cookies used on this website?

A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not. 

Why are Cookies used on this website?

Nestlé uses cookies to gain a better understanding of how visitors use this website. Cookies help us tailor Nestlé websites to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback on our websites (through designated partners) and to communicate to you elsewhere on the web. To enable this some cookies are applied when you enter our sites.

Nestlé keeps all the information collected from cookies in a non–personally identifiable format. Nestlé cookies located on your computer do not retain your name or your IP address. For more information, visit our dedicated cookies page.

Are my details secure on this website?

Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

What will you do with the details I provide when entering?

The details we ask you for are for communication purposes around this promotion only, unless you have opted in to receive further information from us. We will use them to administer the promotion and to deliver your prize if you win. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

Any other questions / issues / concerns

Please contact Nestlé Consumer Services team on Freephone 00800 6378 5385 (UK + ROI) with as much information as possible and we’ll be happy to help.

FOUND A WINNING BUBBLE-LESS AERO? Click here for more info.

 

† UK, IoM, CI, ROI. 18+. Find a winning Aero® pack to win £/€10,000 until 20.04.2026 (10 prizes to be won). Plus enter last 4 digits of pack barcode online for a chance to win £/€100 prize everyday from 21.04.2025-13.07.2025. Plus an additional 3 x £/€100 in each late entry draw – ending 22.11.25 and 20.04.26. Purchase and internet access required. Winning promo pack, insert & receipt must be retained for prize claim. Max. 1 entry/person/day. Max. 1 x prize type/person and max. 1 x prize type/household. Full T&Cs here.